If something isn’t working, or you can see a way ThirdSectorBee could work better for your team, tell us from inside the app. Your feedback reaches the ThirdSectorBee team with the page you were on, and you can follow any replies under My Feedback.
Anyone with a login can share feedback. No permission is needed.
Send feedback
- Open the feedback panel in either of these ways:
- Choose the Feedback tab on the right-hand edge of the screen.
- Open the account menu and choose Share feedback.
- Choose the kind of feedback: Suggested Improvement or This is broken.
- Under Tell us more, describe it. For a problem, say what happened and what you expected to happen.
- Optionally, show us which part of the page you mean. Under Which part of the page?, choose Select an element, then click that part of the page. Press Escape to cancel.
- Choose Submit feedback.
You’ll see Thank you! and a note that we review every report. Choose Close to carry on.
Avoid putting supporters’ or service users’ personal details in feedback. Describe the record (“a contact with two addresses”) rather than naming the person.
About the page selector
After you click part of the page, the panel says what you selected. Choose Select a different element to pick again, or Clear selection to send without one. If the panel says That area isn’t tagged yet, your feedback is still sent, without that detail.
ThirdSectorBee sends the address of the page you were on with your feedback, so you don’t need to include it.
Read replies in My Feedback
When the ThirdSectorBee team replies, a red number appears beside My Feedback in the account menu.
- Open the account menu and choose My Feedback.
- The list shows everything you’ve sent. Each item shows its type, its status and the date you submitted it:
- Outstanding: we haven’t finished with it yet.
- Actioned: we’ve acted on it.
- Awaiting you: there’s a reply you haven’t read.
- Choose an item to open the conversation. Messages from us are labelled 3SB team; yours are labelled You.
- To answer, write in Reply and choose Send reply. Replies can be up to 5,000 characters.
Opening a conversation marks it as read. Choose Back to My Feedback to return to the list.
If something goes wrong
- “We couldn’t submit your feedback right now.” Your feedback wasn’t sent. Keep the panel open and try again; what you typed is still there.
- “We couldn’t send your reply.” The reply wasn’t sent, but your draft is kept. Try again.
- “We couldn’t find that feedback.” The link may be out of date. Return to My Feedback and open the item from the list.