Connect the other services your team uses, so supporters’ tickets, donations, emails and payments are recorded in one place. Each service has its own connection and mapping settings; saving credentials alone may not start the data flow you expect.
| Service | What it does | Guide |
|---|---|---|
| Ticket Tailor | Brings in ticket buyers, ticket holders, ticket payments and check-ins | Connect Ticket Tailor |
| JustGiving | Brings in fundraising pages, donations and team members | Connect JustGiving |
| Eventbrite | Brings in events, ticket buyers, attendees, ticket payments and check-ins | Connect Eventbrite |
| TeamKinetic | Brings in volunteers, their hours and volunteering opportunities; keeps their email preference in step with consent | Connect TeamKinetic |
| Upshot | Brings in the sessions your projects deliver, counted towards your programmes in Impact, and optionally their attendees as contacts | Connect Upshot |
| Dotdigital | Sends consenting contacts and their preferences; brings back unsubscribes, bounces and form responses | Connect Dotdigital |
| Mailchimp | Sends contacts, tags and marketing permissions to an audience; brings back campaign activity | Connect Mailchimp |
| Stripe | Takes one-off and regular card payments on Engage forms | Connect Stripe for Engage payments |
| GoCardless | Takes Direct Debits on Engage forms and reconciles collections against recurring payments | Connect GoCardless |
| Zapier | Starts Zaps from ThirdSectorBee events, and lets Zaps create and update records | Connect Zapier |
These work without being enabled on the Integrations overview:
| Tool | What it does | Guide |
|---|---|---|
| Outlook add-in | Logs an email or a whole conversation as touchpoints | Log emails from Outlook |
| Claude and ChatGPT | Lets an AI assistant find and update contacts and tasks with your access | Connect Claude or ChatGPT |
Reference: Ticket Tailor sync behaviour and Zapier triggers and actions.
Enable a service first
Open Integrations from the navigation. The overview lists each service under Enabled or Disabled. Switch a service from Disabled to Enabled and ThirdSectorBee takes you to its settings. Enabling or disabling a service needs integrations:manage; without it the switches are greyed out. Setting the service up usually needs its own permission, named in each guide.
Enabling makes the settings available but doesn’t supply credentials or mappings. Once a service is enabled, its card shows Connected or Not connected, and a Settings link.
Enabling Dotdigital or Mailchimp also adds that service’s touchpoint types to your beehive, so activity from it can appear on timelines. The other services add no touchpoint types, payment methods or custom fields.
Disabling a service that’s already set up asks you to confirm, because it stops new data being received through that service. Its touchpoint types are hidden, but records already brought in stay where they are.